This website is operated by Hotel Art Group (‘HAG’). Hotel Art Group is a trading style of One Vision Imaging (‘OVI’).
OVI take the protection and security of your personal information very seriously and this policy sets out our responsibilities under The General Data Protection Regulation 2016 (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.
OVI is registered and located within the United Kingdom.
One Vision Imaging Ltd
Company Registration Number: 01832011
OVI’s Data Protection Officer is Derek Poulston, please contact Derek if you have any questions about how your personal information is used by OVI, email@example.com or 0845 862 0217.
This policy was last updated on 13th September 2018.
Use of Your Data
This section explains how OVI use your data.
Collection of Data
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
You have the right to object to marketing
You can object to receiving marketing from OVI, by clicking the unsubscribe link contained in the email you have received.
When you purchase products through www.onevisionimaging.com, we will collect a name, address, email address and phone number for the purpose of processing your order.
All personal data we collect is held electronically within our secure database in the United Kingdom. Some of this data may also appear on the despatch note which will be used to process your order in the laboratory and sometimes included with your order.
Marketing and your Data
We may send you emails regarding the status of orders, we have a business case for doing this and these emails are not for the purposes of marketing.
Please be assured we do not sell your personal data to third party companies for marketing purposes.
Third Party Sharing and Why
One Vision Imaging (‘OVI’) may share your information with third party service partners, who are acting on behalf of OVI as our data processor, the details are below of whom OVI may share your personal information with and why:
We may outsource parts of our production at our discretion to third party manufacturers. If we do, we may share your contact details with them for the sole purpose of fulfilling orders. If you require more information then please email firstname.lastname@example.org.
Accuracy and Retention
This section explains how OVI maintains the accuracy of your data and how long we hold your data for – please see individual sections below for more details.
You can update your contact details in your account by clicking on your username in the menu bar of this site wwww.onevisionimaging.com, then selecting ‘My Account‘. We will ask you annually to ensure these details are correct and that you are happy for us to continue holding and processing your personal data.
If, in addition to the above, your details have changed and you believe we need to know about it, please contact us at email@example.com.
Where we have collected your personal data for marketing purposes we will retain your information until you inform us that you no longer wish to receive marketing communications from us.
We will also hold your data in our United Kingdom based databases for the minimum period legally required by HMRC in relation to the processing of financial transactions.
Images sent to us will be stored on our secure UK based servers for a period of up to 5 years, after which time they will be permanently deleted, or alternatively you can delete them from your collections at any time. Any images you delete that are being used in an order will remain in our production system for the purpose of processing your order and will be deleted within 1 month.
Our servers are equipped with software firewalls and reside behind a state of the art hardware Firewall all of which is licensed and updated at regular intervals. The hardware is in a secure location within the UK, with access by authorised technical personnel only. The secure location is alarmed, secured and monitored 24 hours a day and is protected by a series of locked doors, shutters and security grilles.
GDPR and your Rights
This section explains your rights under GDPR – please see section below for more details.
OVI are processing your personal data, we do this for our Commercial Benefit and for the benefit of our customers.
As an individual, you may have certain rights under the GDPR regarding the use of your personal data, these are:
- The right to object – you can object to OVI processing your personal data at any time. Email firstname.lastname@example.org to object.
- The right to be forgotten – you can request that OVI remove your personal data from our systems.
- The right to access your personal data – You have a right to know what personal data OVI hold on you and for what purpose we are processing your personal data. This is known as a Data Subject Access Request (DSAR). These requests must be made in writing by either email or letter with photographic identification to confirm your identity.
You can send these requests to email@example.com or by post to the address noted below. If OVI are unable to comply with your request, OVI will provide you with an explanation:
One Vision Imaging Ltd
How to Complain
We appreciate that at OVI we do not always get things right, this section explains how you can make a complaint.
We appreciate that at OVI we do not always get things right and it is regrettable for us as an organisation when we receive a complaint. We take all complaints seriously and can assure you we will do our best to deliver a satisfactory outcome. If you do wish to complain about how your personal information is used by OVI then please write to us at:
One Vision Imaging Ltd
Alternatively, you can email us at firstname.lastname@example.org
OVI will investigate and respond within 10 working days, this allows us time to investigate your complaint thoroughly.